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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Dear Peet<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Please can you oblige and cancel the credit note and notify me.&nbsp; &nbsp;(see e-mails below).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Many thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">Kirston<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Calibri&quot;,sans-serif">Kirston Hoets<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif">Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif;color:#44546A">Booktalk Pty Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif;color:black">Cell:&nbsp; 082&nbsp;852 7956<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif;color:black">E-mail:
</span></i><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif"><a href="mailto:kirston@booktalk.co.za"><i><span style="color:blue">kirston@booktalk.co.za</span></i></a><i><span style="color:black"><o:p></o:p></span></i></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif;color:black">Booktalk – The Official Reseller of
</span></i><b><i><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif;color:#0F243E">OverDrive</span></i></b><i><span style="font-size:10.0pt;font-family:&quot;Aptos&quot;,sans-serif;color:black"> in South Africa<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Aptos&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> Orders &lt;orders@booktalk.co.za&gt;
<br>
<b>Sent:</b> Monday, May 13, 2024 12:32 PM<br>
<b>To:</b> Kirston &lt;kirston@booktalk.co.za&gt;<br>
<b>Subject:</b> FW: Goodwood – 4504319154 - Credit Note CN0050321<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">For Peet<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Elize<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> Orders
<br>
<b>Sent:</b> Friday, 10 May 2024 07:39<br>
<b>To:</b> Kirston &lt;<a href="mailto:kirston@booktalk.co.za">kirston@booktalk.co.za</a>&gt;<br>
<b>Subject:</b> FW: Goodwood – 4504319154 - Credit Note CN0050321<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Hi Kirston – for Peet to help with the cancellation of the credit note as requested by CoCT, please.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">I have sent a list of books to Faatiemah to honour her request for replacing the titles that were not available instead of processing the credit
 note on their side.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Elize<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> Faatiemah Janodien &lt;<a href="mailto:Faatiemah.Janodien@capetown.gov.za">Faatiemah.Janodien@capetown.gov.za</a>&gt;
<br>
<b>Sent:</b> Thursday, 09 May 2024 15:18<br>
<b>To:</b> Orders &lt;<a href="mailto:orders@booktalk.co.za">orders@booktalk.co.za</a>&gt;<br>
<b>Subject:</b> FW: Goodwood – 4504319154 - Credit Note CN0050321<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Elize<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">As discussed, due to budget deadlines, we unfortunately do not want to process this credit note for items that were not available.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Is it possible then that we can cancel this credit note and rather choose replacements instead for the same value.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">If you can forward me a list of replacement you have on hand , it would be much appreciated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">Faatiemah Janodien</span></b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">Administrative Officer 2: Collection Development Unit, Library and Information Services, Community Services and Health<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D">T:</span></b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D"> 021&nbsp;400 3505</span><u><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:blue"><o:p></o:p></span></u></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> Orders &lt;<a href="mailto:orders@booktalk.co.za">orders@booktalk.co.za</a>&gt;
<br>
<b>Sent:</b> Friday, 03 May 2024 14:34<br>
<b>To:</b> Faatiemah Janodien &lt;<a href="mailto:Faatiemah.Janodien@capetown.gov.za">Faatiemah.Janodien@capetown.gov.za</a>&gt;<br>
<b>Cc:</b> Sydney Danielle Maree &lt;<a href="mailto:SydneyDanielle.Maree@capetown.gov.za">SydneyDanielle.Maree@capetown.gov.za</a>&gt;<br>
<b>Subject:</b> RE: Goodwood – 4504319154 - Credit Note CN0050321<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">CAUTION:</span></strong><span style="font-size:9.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black"> This email originated outside of the City
 of Cape Town’s network. Please do not click on any links or open attachments unless you know and trust the source.
<strong><span style="font-family:&quot;Century Gothic&quot;,sans-serif">STOP. THINK. VERIFY</span></strong>.
<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Good afternoon Faatiemah<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Thank you for the enquiry.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">I have attached the corrected one herewith.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">You are right, the discount was not taken into effect.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"><img border="0" width="458" height="109" style="width:4.7708in;height:1.1319in" id="Picture_x0020_2" src="cid:image004.jpg@01DA9D66.DDEB6EB0" alt="A screenshot of a computer

Description automatically generated"></span><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> Faatiemah Janodien &lt;<a href="mailto:Faatiemah.Janodien@capetown.gov.za">Faatiemah.Janodien@capetown.gov.za</a>&gt;
<br>
<b>Sent:</b> Friday, 03 May 2024 12:04<br>
<b>To:</b> Orders &lt;<a href="mailto:orders@booktalk.co.za">orders@booktalk.co.za</a>&gt;<br>
<b>Cc:</b> Sydney Danielle Maree &lt;<a href="mailto:SydneyDanielle.Maree@capetown.gov.za">SydneyDanielle.Maree@capetown.gov.za</a>&gt;<br>
<b>Subject:</b> Goodwood – 4504319154 - Credit Note CN0050321<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Good Afternoon Elize<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Is the amount on the credit note below correct?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Because I see you did not take into account the discount you originally gave us on the PO<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">Faatiemah Janodien</span></b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">Administrative Officer 2: Collection Development Unit, Library and Information Services, Community Services and Health<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D">T:</span></b><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D"> 021&nbsp;400 3505</span><u><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:blue"><o:p></o:p></span></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> Faatiemah Janodien &lt;<a href="mailto:fatiemaj@gmail.com">fatiemaj@gmail.com</a>&gt;
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<b>Sent:</b> Friday, 03 May 2024 11:49<br>
<b>To:</b> Faatiemah Janodien &lt;<a href="mailto:Faatiemah.Janodien@capetown.gov.za">Faatiemah.Janodien@capetown.gov.za</a>&gt;<br>
<b>Subject:</b> <o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black">CAUTION:</span></strong><span style="font-size:9.0pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black"> This email originated outside of the City
 of Cape Town’s network. Please do not click on any links or open attachments unless you know and trust the source.
<strong><span style="font-family:&quot;Century Gothic&quot;,sans-serif">STOP. THINK. VERIFY</span></strong>.
<o:p></o:p></span></p>
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<p class="MsoNormal"><img border="0" width="1200" height="1600" style="width:12.5in;height:16.6666in" id="Picture_x0020_1" src="cid:image003.jpg@01DA9D66.D44D4630"><o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:&quot;Courier New&quot;;color:black">===============================================================<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:&quot;Courier New&quot;;color:black">This message has been analyzed by Deep Discovery Email Inspector.<o:p></o:p></span></p>
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<p><span style="color:black">===============================================================<o:p></o:p></span></p>
<p><span style="color:black">This message has been analyzed by Deep Discovery Email Inspector.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:&quot;Courier New&quot;;color:black">===============================================================<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:&quot;Courier New&quot;;color:black">This message has been analyzed by Deep Discovery Email Inspector.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p><span style="color:black">===============================================================<o:p></o:p></span></p>
<p><span style="color:black">This message has been analyzed by Deep Discovery Email Inspector.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
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